1) How do I book a class?

You can book a class either on our website or via our Glofox Nami Yoga Studio app. We recommend that you download and use the app, since we will frequently use the app to communicate with you and inform you about any class changes or events happening at NYS.

For more guidance on how to download and use the app, click here.

We recommend that you download and use the app (Android/iPhone), since we will frequently use it to communicate with you and inform you about any class changes or events happening at NYS.

2) Must I book a class before attending?

Since the Covid19 pandemic started in 2020, we have significantly reduced our studio capacity to make sure your practice is safe. Therefore, for studio classes, we recommend that you book a class before coming to the studio to ensure your mat space is reserved. Without a booking, if the class is already full, we may not be able to let you attend the class.

3) How do I pay for classes?

You can purchase your class ticket either on our website or via our Glofox Nami Yoga Studio app. 

For more guidance on how to download and use the app, click here.

We recommend that you download and use the app (Android/iPhone), since we will frequently use it to communicate with you and inform you about any class changes or events happening at NYS.

4) Can I book the class and pay at the studio?

No. You cannot book an unpaid class online without having a ticket purchased and added to your account.

You may come to the studio and purchase a class ticket at the studio. However, if you don’t have an online booking in advance and if the class is full, we may not be able to accommodate you. Therefore, to avoid this situation, we recommend that you purchase your tickets and book your class online, either on our website or via our Glofox NYS app.

5) How far in advance can I book my class? When is the latest I can book a class?

You can book your class from up to 1 week in advance until class start time.

6) If a class I’d like to book is full, how do I join a waitlist?

If a class is full, you can still book your space in the waitlist. You will be notified by email or by Glofox App notification if a space becomes available to you. The first person on the waitlist to book themselves in will get the spot and our regular cancellation policy will apply thereafter.

7) How do I cancel my class bookings on Nami Yoga Studio’s website?

1. Go on the Schedule page of our website at www.namiyogastudio.com/schedule.

2. Click on “Login/Register” above the Schedule table.

3. Log in with your email and password.

4. Click on “Profile”

5. Scroll down to see your current bookings and click “Cancel” to cancel the classes your no longer want to attend.

Be mindful of our Late Cancellation Policy to avoid being charged for late cancellations.

8) How do I cancel my class bookings on NYS Glofox App?

1. Open the app on your phone.

2. If you have not previously signed in, on the first screen that appears, enter “Nami Yoga Studio” and choose our studio to log in.

3. Enter your email and password to log in to your profile.

4. On the menu bar at the bottom of the next screen, Click on the “Bookings” tab.

5. Choose the class you would like to cancel.

6. Choose “Cancel” to cancel your booking.

Be mindful of our Late Cancellation Policy to avoid being charged for late cancellations.

9) What happens if I don't show up to class or cancel my class beyond the cancellation window?

A cancellation fee will be charged to your credit card. Please make sure you have read our Late Cancellation & No-Show Policy when making a booking.

10) How do I know if the studio cancels my booked class?

Sometimes, due to unforeseen circumstances, we may need to cancel classes. If you have booked the class that is cancelled, you will be informed via either email or the Glofox NYS app immediately. Your sessions will be re-credited back to your account.

11) What if I am late for a studio class?

Please make sure you show up to the studio at least 5 minutes before class start time. Otherwise, your reserved space may be given to the next person on the waitlist.

In addition, to avoid disruption to the class, we may not allow late comers after class start time.

12) Where can I see my current and past tickets purchases?

You can see your current and past ticket purchases in the Glofox NYS app or on our website. Sign in with your email and password. Unfortunately, we are not able to show your past ticket purchases and bookings from our previous booking system Mindbody (all ticket purchases and bookings that occurred before October 1st 2021).

13) Is there a student discount?

Yes. We offer a 15% discount to students to support their yoga practice. Check out more details on this page.

14) Can I share my ticket with my family or friends?

For The Lifestyle and The Journey, sharing the tickets is not permitted. We want you to enjoy your lifestyle and your journey to the fullest! However, we have a Friend Referral Program. If your family member or friend is new to the studio, he/she/they will receive a 10% discount on their first purchase (except The First Timer ticket, which is already discounted).

For The Traveler, we have an exception. Under certain unique circumstances (such as a sudden relocation or injury), we allow up to two tickets to be transferred to a friend to use before it expires. This is a one-time exception. Please contact us at info@namiyogastudio.com for more information.

15) I’ll be away for a few weeks. Can I pause my membership (The Lifestyle and The Journey)?

Yes. You can pause monthly, up to 2 months at a time with a fee of 2,000 Yen per month. After the 2 months, the regular monthly fee will be charged. Your contract end date will be extended by the number of months paused. Please notify us before your next billing date, and we’ll be happy to help!

16) Can I terminate my membership (The Lifestyle and The Journey) within one year?

Yes. However, you will be charged an early termination fee of 30,000 Yen for The Lifestyle and 16,500 Yen for The Journey. After one year, you can terminate without any fee as long as you notify us before the next billing date.

17) I have The Traveler ticket, but cannot use up all my tickets. Can you extend my expiration date?

Unfortunately, we do not extend. We understand that sometimes life gets in the way. In such unique circumstances, we allow two tickets to be transferred to a friend to use before it expires. Please contact us at info@namiyogastudio.com for more information.